Terms of Service

Last updated: 2026

These Terms of Service ("Terms") explain the conditions under which you may use the website and services of Vespera Villa Resort in Wayanad, Kerala. By browsing our website, submitting an enquiry, or making a booking, you agree to these Terms.

1. Bookings

All bookings are subject to availability and confirmation from our team. We may require an advance payment or deposit to secure your reservation. You are responsible for ensuring that the contact and booking details you provide are accurate.

2. Check-in, Check-out and Identification

Standard check-in and check-out times will be communicated at the time of booking and may vary by season or package. A valid government ID (and any documents required under local regulations) must be presented at check-in for all guests staying at the resort.

3. Cancellations and No-shows

Our cancellation and refund policy may vary based on the rate, package or season. Cancellation terms will be shared during the booking process. In general, late cancellations or no-shows may result in partial or full retention of the booking amount. Please contact us directly for the specific policy applicable to your reservation.

4. Guest Conduct and Use of Property

Guests are expected to respect the property, staff, and other guests at all times. Any behaviour that causes damage, disturbance or safety concerns may result in additional charges or immediate cancellation of the stay without refund. You are responsible for any damage caused by you or your accompanying guests.

5. Website Content and Accuracy

While we make reasonable efforts to keep information on our website accurate and up to date, images, descriptions, and availability may not always reflect the exact current conditions. We reserve the right to update or correct information, rates, and packages at any time.

6. Limitation of Liability

To the maximum extent permitted by law, Vespera Villa Resort shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability, if any, will be limited to the amount paid by you for the booking in question.

7. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after any changes means you accept the updated Terms.

If you have any questions about these Terms or your booking, please contact us at vesperavillaresort@outlook.com.